Mobile Massage Frequently Asked Questions
FAQ
How does the mobile massage service operate across Cheshire?
MonyJust Wellbeing delivers a completely self-contained, high-quality relaxation experience directly to residential properties, workplaces, and hotels across Cheshire and Staffordshire borders. Monique manages the entire logistical process, bringing all professional equipment to your address so you can enjoy deep muscular relaxation without leaving your home.
Which towns and postcodes do you cover for home-visit sessions?
Our mobile routes cover 9 main regional sectors from our core base. We deliver professional at-home care straight to doorsteps in Crewe (CW1 & CW2), Nantwich (CW5), Sandbach (CW11), Middlewich (CW10), Northwich (CW8 & CW9), Winsford (CW7), Congleton (CW12), Holmes Chapel (CW4), and down to Newcastle-under-Lyme (ST5). All travel and fuel costs are integrated into our flat-rate pricing, meaning the price you see when booking is exactly what you pay.
Do I need to provide towels, a massage table, or oils?
Absolutely not. MonyJust Wellbeing is designed to be entirely effortless for you. Monique arrives fully equipped with a professional heated massage table, fresh linens, non-allergenic organic oils, ambient candles, and relaxing background music. You do not need to prepare anything; your only job is to open your door and allow yourself to completely unwind.
What is the difference between Muscular Recovery Massage and Deep Tissue Massage?
Both options offer focused full-body tension relief, but they use different approaches. Our Deep Tissue Massage utilizes slow, firm, and deliberate pressure to target deeper muscle layers and break down stubborn knots, making it ideal for persistent physical stiffness. Our Muscular Recovery Massage is a tailored soft-tissue session perfect for active individuals and gym-goers looking to reduce muscle soreness and restore flexibility after exercise.
Can your therapeutic treatments help with sciatic discomfort and tension headaches?
Yes. Monique Castagnetti holds an advanced Certificate of Excellence from the Middlesex School of Complementary Medicine, with specialized masterclass training focused on addressing sciatic discomfort, piriformis syndrome, tension headaches, and daily stress. Every session is calibrated to your specific profile using a secure digital screening form completed prior to your first appointment.
How do the online booking system and advance payments work?
Booking your session is simple and automated. Select your treatment type, pick your preferred date and time from our live digital calendar, and fill out your initial screening form. To secure your selected slot and protect our therapist’s schedule, payment is securely required in advance. Once confirmed, you will receive an automated invoice via email and a helpful reminder through WhatsApp.
What is your cancellation and rescheduling policy?
We operate a strict and transparent 24-hour cancellation parameter across all covered locations in Cheshire. If you cancel or request a change to your scheduled slot at least 24 hours before your appointment time, you will receive a full 100% refund immediately. Modifications made within the 24-hour window incur a 50% fee, and no-shows are charged at the full treatment price.
Is the at-home massage safe and hygienic?
Yes, completely. Your peace of mind and comfort are our top priorities. Monique holds an official Level 2 Award in Infection Prevention and maintains thorough hygiene protocols, ensuring all materials, tables, and fresh linens are sanitized before entering your property.